Claim Book

Explore the Sacred Valley of the Incas

Discover one of the most fascinating regions near Cusco, where ancient Inca sites, traditional Andean towns, agricultural terraces, mountain landscapes, and centuries of history come together throughout the Sacred Valley.

Discover the Salkantay Mountains

Explore our most popular Salkantay and Humantay Lake adventures, designed for travelers looking for spectacular mountain scenery, high-altitude trekking, and unforgettable experiences in the Peruvian Andes.

Virtual Complaints Book

Complaint or Claim Form

Complete the required information below. Fields marked with an asterisk (*) are mandatory.

ProviderSALKANTAY HOUSE TRAVEL E.I.R.L.

RUC000000000000

Business addressCalle Cusco N° 123

Book identification codeMPT-CUSCO-WEB

Claimant identification

Information about the consumer submitting this entry.

Full name *

Identity document type *

Identity document number *

Telephone *

Email address *

Home address *

The consumer is under 18 years of age.

Product or service identification

Information about the purchase or service concerned.

Type * ProductA purchased product or travel package. ServiceA reservation, tour, transfer, guide or other service.

Booking, order or receipt reference

Purchase or service date

Currency *

Claimed amount *

Description of the product or service *

Entry details and consumer request

Describe what happened and the specific resolution you request.

Entry type * ClaimDissatisfaction related to products or services. ComplaintDissatisfaction unrelated to products or services, or dissatisfaction with customer service.

Details of the claim or complaint *

Consumer's specific request *

Preferred response method *

Provider observations and actions

This section is reserved for the provider and will be completed when the entry is reviewed.

Observations and actions takenPending provider review

Response communication datePending

Provider representative / signaturePending

Consumer declaration

Your confirmation acts as the signature mechanism for this virtual complaint form.

I declare that the information entered is true and accurate, and I confirm my agreement with the complete contents of this virtual Complaint Form. * I authorize the processing of my personal data solely to register, manage and respond to this claim or complaint. *

Security check4 + 6 = ?

Submitting a claim does not prevent the consumer from using other dispute resolution channels and is not a prerequisite for filing a complaint with INDECOPI.

The provider must respond to the claim or complaint within a maximum, non-extendable period of fifteen (15) business days.

Discover the Ausangate Mountains

Explore the Lost City of Choquequirao

Discover the Best of Cusco

Hike the Legendary Inca Trail

Explore the Sacred Valley of the Incas

Discover the Salkantay Mountains

Salkantay Treks to Machu Picchu

Humantay Lake & Short Adventures

Explore our treks